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Key features of the Intercom chat integration
Messenger integration
Allow users to search and view help articles from Document360 directly in the Intercom Messenger on your website.
Agent sidebar access
Support agents can search, preview, and share Document360 articles while responding to conversations in the Intercom Inbox.
Article creation from chat
Agents can create new Document360 articles without leaving Intercom, making documentation updates seamless and contextual.
Conversation context
Improve support quality by leveraging Intercom’s user data, behavior tracking, and custom events to provide more relevant responses.