Chatbot API Reference

# Chatbot API Reference

Use the Document360 Chatbot API to programmatically query the chatbot, retrieve conversation history, and manage settings.

Authentication

All API requests require a Bearer token:

Authorization: Bearer <YOUR_API_KEY>

Generate your API key in Settings → API Tokens.

Base URL

https://api.document360.io/v1

Endpoints

Query the Chatbot

POST /chatbot/query

Submit a user query and receive an AI-generated answer.

Request Body:

{
  "query": "How do I reset my password?",
  "language": "en",
  "projectVersionId": "optional-version-id"
}

Response:

{
  "answer": "To reset your password, go to the login page and click 'Forgot Password'.",
  "confidence": 0.92,
  "articleLinks": [
    {
      "title": "Resetting Your Password",
      "url": "https://docs.example.com/reset-password"
    }
  ]
}

Get Conversation History

GET /chatbot/conversations

Query Parameters:

Parameter	Type	Description
`startDate`	string	ISO 8601 start date filter.
`endDate`	string	ISO 8601 end date filter.
`page`	int	Page number (default: 1).
`pageSize`	int	Results per page (default: 20).

Trigger Re-Training

POST /chatbot/train

Initiates a re-index of all published articles.

Response:

{
  "status": "training_started",
  "estimatedDuration": "2-5 minutes"
}

Rate Limits

Plan	Requests per Minute
Business	60
Enterprise	300

Summary

The Chatbot API gives you full programmatic control over chatbot interactions and management, enabling seamless integration into custom applications.