Chatbot Integration

# Chatbot Integration

Learn how to integrate the Document360 Chatbot with third-party tools and embed it on external websites.

Embedding on an External Website

You can embed the chatbot widget on any website by adding the provided script snippet.

Steps

1. Go to Settings → Chatbot → Embed Code.
2. Copy the JavaScript snippet.
3. Paste it just before the closing </body> tag on your website.

<script>
  window.D360ChatConfig = {
    projectToken: "YOUR_PROJECT_TOKEN"
  };
</script>
<script src="https://cdn.document360.io/chatbot.js" async></script>

Integrating with Help Desk Tools

Zendesk

1. Install the Document360 Chatbot app from the Zendesk Marketplace.
2. Connect using your Document360 API key.
3. The chatbot will appear within Zendesk's help widget.

Freshdesk

Follow the same pattern via the Freshdesk app directory.

API Integration

For custom integrations, use the Document360 Chatbot API:

• Endpoint: POST https://api.document360.io/v1/chatbot/query
• Headers: Authorization: Bearer <API_KEY>
• Body:

{
  "query": "How do I reset my password?",
  "language": "en"
}

Summary

Whether you embed the widget, integrate with a help desk, or call the API directly, Document360 makes it easy to bring chatbot functionality wherever your users are.