# FullStory Integration – Document360
Document360 supports integration with FullStory, a digital experience analytics platform that captures user sessions, providing insights into user behavior across your knowledge base.
With FullStory, you can:
- Replay user sessions
- Understand how users navigate through your documentation
- Identify usability issues and optimize content structure
Prerequisites
Before configuring the integration, ensure:
- You have an active FullStory account
- You can access your FullStory Org ID (available in your FullStory project settings)
Steps to Configure FullStory Integration
- Log in to your Document360 project
- Navigate to Settings → Integrations
- Select FullStory from the integration list
- Enable the toggle switch to activate the integration
- Enter your FullStory Org ID
- Click Save
This embeds the FullStory tracking script into your documentation portal.
What FullStory Tracks
Once enabled, FullStory captures user interactions such as:
- Article views
- Clicks and scrolling
- Search queries
- Navigation paths
- Feedback actions
Each session replay includes metadata like:
- Page URL and title
- Session duration
- Device and browser information
- Referrer source
Viewing Session Replays
To access session recordings:
- Go to your FullStory dashboard
- Filter sessions using custom tags, URLs, or events
- Click on a session to view the replay
- Analyze how users interact with your documentation
Disabling the Integration
To disable FullStory:
- Go to Settings → Integrations → FullStory
- Turn off the Enable toggle
- Click Save
The FullStory script will be removed from your knowledge base.
Best Practices
- Use session filters to find behavior patterns
- Combine FullStory data with user feedback to identify pain points
- Ensure compliance with privacy regulations (e.g., GDPR) when recording sessions
Summary
The FullStory integration in Document360 allows you to visualize user journeys and behavior with session replays. It helps improve the documentation experience by uncovering usability issues, friction points, and opportunities for improvement.