Heap

# Heap Integration – Document360

Document360 integrates with Heap, a product analytics platform that automatically captures every user interaction on your documentation site.

Heap helps you:

• Analyze user behavior
• Identify the most viewed content
• Understand content engagement trends
• Make data-driven decisions for documentation improvements

Prerequisites

Before setting up the integration, ensure:

• You have a valid Heap account
• You can access the Heap App ID from your project in Heap

How to Configure Heap Integration in Document360

1. Log in to your Document360 project
2. Go to Settings → Integrations
3. Click on Heap
4. Toggle the Enable switch
5. Enter your Heap App ID
6. Click Save

The Heap script will be injected into your documentation site.

What Does Heap Track?

With this integration, Heap automatically tracks:

• Article views
• Clicks
• Scroll depth
• Search queries
• Page navigations

Heap’s auto-capture capability logs user interactions without needing custom instrumentation.

Each tracked event includes properties like:

• Page URL and title
• Category and subcategory
• Article ID
• Time spent on page
• Device and browser info

Viewing Data in Heap

Once the integration is active:

1. Open your Heap project
2. Use the Events tab to review auto-captured user actions
3. Create Dashboards, Funnels, and Cohorts to analyze trends and user flows
4. Use Event Visualizer to create custom events

Disabling the Integration

To turn off Heap integration:

1. Go to Settings → Integrations → Heap
2. Toggle off the Enable switch
3. Click Save

The Heap tracking script will be removed from your site.

Best Practices

• Use auto-capture to quickly gather insights without development work
• Segment events by article category, device type, or location
• Combine Heap data with content performance metrics to prioritize updates

Summary

The Heap integration with Document360 provides powerful behavioral analytics with minimal setup. With auto-tracking of user actions, you gain a deeper understanding of how visitors engage with your knowledge base and where improvements are needed.