# Chatbot Overview
Document360's Chatbot is an AI-powered assistant that helps users find answers instantly from your knowledge base without browsing through articles manually.
What Is the Document360 Chatbot?
The Document360 Chatbot uses artificial intelligence to understand user questions and deliver accurate, context-aware responses drawn from your published documentation.
Key Benefits
- Instant answers – Users get responses in seconds.
- Reduced support tickets – Deflect common queries automatically.
- Always available – 24/7 availability without human intervention.
- Contextual responses – Answers are based on your actual documentation.
How It Works
- A user types a question into the chatbot widget.
- The AI processes the query and searches the knowledge base.
- The most relevant answer is returned along with links to related articles.
Summary
The Document360 Chatbot transforms your knowledge base into an interactive self-service tool, improving user experience and reducing support overhead.