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Chatbot Changelog

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# Chatbot Changelog

A history of updates, improvements, and new features added to the Document360 Chatbot.


Version 3.5.0 – March 2025

New Features

  • Multi-language auto-detection: The chatbot now automatically detects the user's language from their browser settings.
  • Conversation export: Admins can export conversation history as PDF in addition to CSV.

Improvements

  • Improved NLP model accuracy for technical queries.
  • Faster indexing after article updates (reduced from 5 minutes to under 1 minute).

Bug Fixes

  • Fixed an issue where the widget did not render correctly on iOS Safari 17.
  • Resolved a rare race condition in the escalation webhook trigger.

Version 3.4.0 – January 2025

New Features

  • Chatbot Versioning: Save and restore configuration snapshots.
  • Star Rating Feedback: Added 5-star rating option alongside thumbs up/down.

Improvements

  • Analytics dashboard redesigned for improved readability.
  • Escalation notification emails now include the full conversation transcript.

Version 3.3.0 – October 2024

New Features

  • Microsoft Teams Notification Integration.
  • Custom CSS Support for widget styling.

Improvements

  • Confidence score is now shown in the Analytics conversation detail view.
  • Fallback message editor now supports rich text formatting.

Version 3.2.0 – July 2024

New Features

  • Chatbot API v1 released – Query the chatbot programmatically.
  • User identification support for logged-in portal visitors.

Summary

The Document360 Chatbot is continuously improved with each release. Check this page regularly for the latest updates.