# Chatbot Configuration Options
Document360 provides a range of configuration options to tailor the chatbot experience to your brand and audience.
General Settings
| Setting | Description |
|---|---|
| Bot Name | The display name shown to users in the chat widget. |
| Avatar | Upload a custom icon or image for the bot. |
| Language | Set the default language for bot responses. |
| Theme Color | Match the chatbot widget color to your brand palette. |
Conversation Settings
- Welcome Message – The first message shown when a user opens the chat.
- Fallback Message – Displayed when no matching answer is found.
- Escalation Message – Shown when the bot suggests contacting human support.
Answer Sources
You can restrict chatbot answers to specific:
- Categories
- Article tags
- Language versions
Confidence Threshold
Set a minimum confidence score (0–100%) below which the bot will show a fallback message instead of a low-quality answer.
Summary
Fine-tuning the chatbot configuration ensures users receive accurate, branded, and helpful responses every time they interact with it.