# Chatbot Conversation History
Document360 stores chatbot conversation logs so that admins can review interactions, identify issues, and improve the knowledge base.
Accessing Conversation History
- Navigate to Analytics → Chatbot → Conversations.
- View a list of all past chat sessions sorted by date.
Conversation Details
Each conversation record includes:
| Field | Description |
|---|---|
| Session ID | Unique identifier for the conversation. |
| Date & Time | When the conversation took place. |
| User Query | The exact question the user asked. |
| Bot Response | The answer provided by the chatbot. |
| Confidence | The confidence score of the matched answer. |
| Resolved | Whether the user's query was resolved. |
| Escalated | Whether the conversation was escalated to support. |
Filtering Conversations
Use filters to narrow results:
- Date Range
- Resolved / Unresolved
- Escalated
- Keyword search
Data Retention
Conversation history is retained according to your plan's data retention policy. Enterprise plans support extended retention periods.
Exporting History
Click Export CSV to download conversation data for external analysis or compliance reporting.
Summary
Conversation history is a valuable resource for understanding what your users need and continuously improving both your chatbot and your documentation.