# Chatbot Data Export
Export chatbot conversation data and analytics for offline reporting, compliance, or integration with external analytics platforms.
What Can You Export?
| Data Type | Format | Description |
|---|---|---|
| Conversation History | CSV, PDF | Full logs of all chat sessions and responses. |
| Analytics Summary | CSV | Aggregated metrics (resolved rate, top queries, etc.). |
| Unanswered Questions | CSV | List of queries the bot could not answer. |
| Feedback Data | CSV | User ratings and comments per conversation. |
Exporting Conversation History
- Navigate to Analytics → Chatbot → Conversations.
- Apply date range and filters as needed.
- Click Export → CSV or Export → PDF.
- The file downloads immediately or is emailed to you for large exports.
Exporting Analytics Data
- Navigate to Analytics → Chatbot → Overview.
- Select your desired date range.
- Click Export CSV.
Scheduled Exports (Enterprise)
Enterprise plan users can set up Scheduled Exports to automatically receive data exports by email:
- Go to Settings → Chatbot → Scheduled Exports.
- Choose frequency: Daily, Weekly, or Monthly.
- Enter recipient email addresses.
- Select data types to include.
- Save.
Using Exported Data
Common uses for exported chatbot data include:
- Building custom dashboards in Power BI or Tableau.
- Sharing performance reports with stakeholders.
- Feeding query data into external NLP training pipelines.
- Compliance and audit reporting.
Summary
Flexible data export options give you full ownership of your chatbot data, enabling reporting and integration workflows outside of Document360.