# Chatbot FAQ
Answers to common questions about the Document360 Chatbot feature.
General Questions
What is the Document360 Chatbot?
The Document360 Chatbot is an AI-powered assistant embedded in your knowledge base portal. It answers user questions by searching your published articles.
Which pricing plans include the Chatbot?
The Chatbot is available on Business and Enterprise plans. Check the Pricing page for details.
Does the Chatbot support multiple languages?
Yes. The Chatbot can serve responses in any language supported by your knowledge base.
Setup Questions
How long does setup take?
Initial setup takes approximately 5–10 minutes. Training the bot on your content may take a few additional minutes depending on the size of your knowledge base.
Can I restrict which articles the bot uses?
Yes. You can limit the bot to specific categories, tags, or article versions in the configuration settings.
Performance Questions
Why is the bot giving incorrect answers?
This usually happens when articles are outdated or lack clear headings and keywords. Review the Unanswered Questions report in Analytics and update your content accordingly.
How often does the bot re-index my content?
The bot automatically re-indexes whenever an article is published or updated. You can also trigger a manual re-train from Settings → Chatbot → Training.
Security Questions
Is user conversation data stored?
Conversation logs are stored securely and accessible only to project admins. Data retention policies follow Document360's standard privacy terms.
Summary
If you have additional questions not covered here, contact Document360 Support.