# Chatbot Feedback Collection
Enable users to rate chatbot responses and collect feedback to improve your knowledge base and bot accuracy.
Why Collect Feedback?
User feedback helps you:
- Identify answers that are unhelpful or inaccurate.
- Discover content gaps.
- Measure overall chatbot satisfaction.
Enabling Feedback
- Go to Settings → Chatbot → Feedback.
- Toggle Enable Feedback to ON.
- Choose the feedback type:
- Thumbs up / Thumbs down
- Star rating (1–5)
- Optionally enable a Comment Box to collect free-text feedback.
- Save your settings.
Feedback Widget
After each bot response, users will see the feedback prompt:
"Was this answer helpful?" 👍 👎
If a comment box is enabled, a text field appears when the user clicks 👎.
Viewing Feedback Data
- Navigate to Analytics → Chatbot → Feedback.
- Review:
- Positive vs. negative ratings.
- User comments.
- Articles associated with low-rated answers.
Acting on Feedback
- Negative responses – Review the associated article and improve its content.
- Repeated negative feedback – Consider restructuring the topic or adding a dedicated FAQ.
- Positive responses – Use as a baseline to identify what good answers look like.
Summary
Collecting and acting on feedback creates a continuous improvement loop that keeps your chatbot and documentation performing at their best.