# Chatbot Mobile Experience
The Document360 Chatbot is fully optimized for mobile devices, ensuring a seamless chat experience for users on smartphones and tablets.
Responsive Design
The chatbot widget automatically adapts to smaller screens:
- Full-screen mode on mobile for easier interaction.
- Large, tappable buttons that meet minimum touch target guidelines (44×44 px).
- Scrollable conversation history within the chat window.
Mobile-Specific Behavior
| Behavior | Description |
|---|---|
| Full-Screen Widget | On screens <768px, the widget expands to full screen. |
| Keyboard Avoidance | Widget scrolls up when the mobile keyboard is visible. |
| Native Input Support | Uses the device's native keyboard without issues. |
| Back Button Handling | Android back button closes the chat window correctly. |
Testing on Mobile
Before deploying, test the chatbot on:
- iOS Safari (iPhone and iPad)
- Android Chrome
- Samsung Internet
Use browser developer tools to simulate mobile viewports during initial testing.
Known Mobile Limitations
- Rich formatting (tables, code blocks) in bot responses may scroll horizontally on very small screens.
- iOS WebView apps may require additional configuration to support the embed snippet.
Optimizing for Mobile Users
- Keep bot responses concise — mobile users prefer short answers with links to full articles.
- Avoid long, complex responses that require scrolling to read.
- Test fallback and escalation flows on mobile to confirm the UX is smooth.
Summary
The Document360 Chatbot delivers a first-class mobile experience, ensuring your users can get help on any device, anywhere, at any time.