# Chatbot Notifications
Configure notifications to keep your team informed about chatbot activity, escalations, and performance thresholds.
Types of Notifications
| Notification Type | Description |
|---|---|
| Escalation Alert | Triggered when a conversation is escalated to human support. |
| Unanswered Query Alert | Triggered when the bot fails to answer a user's question. |
| Low Resolution Rate | Alert when the resolved rate drops below a configured value. |
| High Volume Alert | Triggered when conversation volume exceeds a threshold. |
Setting Up Notifications
- Go to Settings → Chatbot → Notifications.
- Select the notification types you want to enable.
- Choose the delivery channel:
- Slack
- Microsoft Teams
- Webhook
- Set thresholds (e.g., alert when resolved rate < 70%).
- Save your settings.
Escalation Notifications
When escalation is enabled, the assigned support team receives:
- User's query and conversation transcript.
- Time and date of the escalation.
- Suggested article links from the chatbot's search results.
Slack and Microsoft Teams Integration
- Generate a webhook URL in your Slack or Teams workspace.
- Paste the URL in Settings → Chatbot → Notifications → Webhook URL.
- Select notification types to send to that channel.
Summary
Proactive notifications help your team respond quickly to chatbot issues and escalations, maintaining a high-quality user experience.