# Chatbot Performance Optimization
Tips and strategies to maximize the speed, accuracy, and reliability of your Document360 Chatbot.
1. Optimize Your Knowledge Base Structure
A well-organized knowledge base directly improves chatbot performance.
- Use clear, concise article titles.
- Keep articles under 2,000 words where possible.
- Break long articles into multiple focused pages.
- Use H2 and H3 headings to organize content logically.
2. Minimize Low-Quality Articles
Articles that are incomplete, outdated, or off-topic can degrade bot accuracy. Regularly audit your content using:
- Article Health Reports in Document360 Analytics.
- Review dates and expiry flags for time-sensitive content.
3. Tune the Confidence Threshold
The confidence threshold determines when the bot returns an answer vs. a fallback message.
| Threshold Setting | Effect |
|---|---|
| Too Low (<50%) | Bot returns inaccurate or irrelevant answers. |
| Optimal (60–75%) | Balance between answer rate and accuracy. |
| Too High (>85%) | Bot frequently returns fallback messages. |
4. Use Tags and Categories Effectively
Tag articles with relevant keywords and assign them to appropriate categories. The chatbot uses this metadata to narrow search results.
5. Monitor and Iterate
- Review Analytics → Chatbot weekly.
- Use the Unanswered Questions report to identify gaps.
- Re-train the bot after publishing new content.
6. Leverage FAQ Sections
Adding dedicated FAQ sections to articles significantly improves the bot's ability to match natural language queries.
Summary
Chatbot performance is directly tied to knowledge base quality. Continuous content improvement, combined with smart configuration, delivers the best user outcomes.