# Chatbot Pricing and Plans
Understand which Document360 plans include the Chatbot feature and what is included at each tier.
Plan Availability
| Feature | Startup | Business | Enterprise |
|---|---|---|---|
| Chatbot Widget | ❌ | ✅ | ✅ |
| Multi-language Support | ❌ | ✅ | ✅ |
| Escalation to Human Support | ❌ | ✅ | ✅ |
| Custom Widget Branding | ❌ | ✅ | ✅ |
| Conversation History | ❌ | 90 days | Configurable |
| Analytics Dashboard | ❌ | ✅ | ✅ |
| API Access | ❌ | ✅ | ✅ |
| SSO & Advanced Security | ❌ | ❌ | ✅ |
| Dedicated SLA & Support | ❌ | ❌ | ✅ |
Monthly Query Limits
| Plan | Queries per Month |
|---|---|
| Business | 10,000 |
| Enterprise | Unlimited |
Overage Policy
If you exceed your monthly query limit on the Business plan:
- Additional queries are billed at a per-query rate.
- You will receive an email notification when you reach 80% of your limit.
Upgrading Your Plan
To unlock Chatbot features:
- Go to Settings → Billing.
- Click Upgrade Plan.
- Select Business or Enterprise.
- Complete payment.
Summary
The Document360 Chatbot is available on Business and Enterprise plans, with Enterprise offering unlimited queries, extended data retention, and advanced security options.