# Pendo Integration
Connect Document360 with Pendo to correlate in-app user behavior with knowledge base engagement.
Overview
The Pendo integration allows product teams to track how users interact with documentation alongside in-app behavior, enabling data-driven improvements to both the product and its documentation.
Prerequisites
- A Pendo account with data access
- Document360 project admin access
- Pendo API key or subscription key
Setup Steps
- Navigate to Settings → Integrations → Pendo in Document360.
- Enter your Pendo subscription key or API key.
- Configure the Pendo data source and event mappings.
- Enable documentation engagement tracking.
- Set up Pendo guides to surface relevant articles within the product.
- Click Save.
Features
- Behavioral Analytics – Correlate product usage data with knowledge base article views.
- In-App Guides – Trigger Pendo guides that link to relevant Document360 articles.
- NPS Correlation – Identify relationships between documentation engagement and NPS scores.
- Cohort Analysis – Analyze documentation usage across different user segments.
Use Cases
- Identify which product features have the highest documentation demand.
- Trigger contextual help guides pointing to knowledge base articles within the product.
- Track whether users who read documentation have better retention rates.
Best Practices
- Define clear event mappings between Pendo actions and documentation views.
- Use Pendo segments to target in-app guides at users most likely to need documentation.
- Review combined analytics monthly to identify content gaps.
Summary
The Pendo integration connects in-app user behavior with documentation engagement, providing product and documentation teams with a unified view of how users learn and succeed.