# SendGrid Integration
Connect Document360 with SendGrid to manage transactional email notifications for documentation events.
Overview
The SendGrid integration allows teams to send branded, reliable transactional emails when documentation events occur, such as article publications, review requests, and subscriber updates.
Prerequisites
- A SendGrid account with API access
- Document360 project admin access
- SendGrid API key with mail send permissions
Setup Steps
- Navigate to Settings → Integrations → SendGrid in Document360.
- Enter your SendGrid API key.
- Configure the sender email address and display name.
- Select the documentation events that trigger email notifications.
- Customize email templates using SendGrid's dynamic templates.
- Click Save.
Features
- Transactional Emails – Send automated emails for article publications and updates.
- Dynamic Templates – Use SendGrid's template engine to personalize notification emails.
- Delivery Analytics – Track open rates, click rates, and delivery status.
- Unsubscribe Management – Automatically handle unsubscribe requests per SendGrid's compliance tools.
Use Cases
- Notify subscribers when new articles are published in their areas of interest.
- Send review request emails to documentation team members via SendGrid.
- Deliver weekly documentation digest emails to knowledge base subscribers.
Best Practices
- Verify your sender domain in SendGrid for improved deliverability.
- Use SendGrid's suppression list management to comply with email regulations.
- Monitor bounce rates and address delivery issues proactively.
Summary
The SendGrid integration powers reliable, branded email notifications for Document360, ensuring that documentation updates reach subscribers and team members effectively.