surveymonkey-integration

# SurveyMonkey Integration

Connect Document360 with SurveyMonkey to gather reader feedback and measure documentation effectiveness through surveys.

Overview

The SurveyMonkey integration allows teams to embed surveys within documentation articles or trigger them at key moments, collecting structured feedback to continuously improve the knowledge base.

Prerequisites

• A SurveyMonkey account with survey creation access
• Document360 project admin access
• SurveyMonkey API credentials

Setup Steps

1. Navigate to Settings → Integrations → SurveyMonkey in Document360.
2. Click Connect with SurveyMonkey.
3. Authorize Document360 to access your SurveyMonkey account.
4. Select or create surveys to embed in documentation.
5. Configure survey trigger rules (e.g., after reading an article for a set duration).
6. Click Save.

Features

• Survey Embeds – Embed SurveyMonkey surveys within documentation articles.
• Exit Surveys – Trigger surveys when readers leave the knowledge base.
• NPS Surveys – Measure documentation satisfaction with Net Promoter Score surveys.
• Response Analytics – View aggregated survey results to identify improvement areas.

Use Cases

• Ask readers to rate the helpfulness of troubleshooting articles after reading.
• Run periodic satisfaction surveys to benchmark documentation quality.
• Collect feedback after major documentation updates to validate improvements.

Best Practices

• Keep surveys brief to maximize completion rates.
• Use conditional questions to gather more detailed feedback from dissatisfied readers.
• Act on survey results by creating documentation improvement tasks.

Summary

The SurveyMonkey integration provides a structured feedback mechanism for documentation teams, enabling continuous improvement based on direct reader input.