Training the Chatbot

# Training the Chatbot

Improve the accuracy and relevance of your chatbot's responses by training it with your knowledge base content.

How Training Works

The Document360 Chatbot is powered by AI that indexes your published articles. Training involves:

1. Indexing – The bot crawls your published articles and builds a search index.
2. Learning – Natural language processing (NLP) maps user queries to relevant content.
3. Updating – Every time you publish or update an article, the index refreshes automatically.

Manual Re-Training

If you want to force a re-index after bulk changes:

1. Go to Settings → Chatbot → Training.
2. Click Re-train Now.
3. Wait for the process to complete (usually a few minutes).

Best Practices for Better Training

• Use clear, descriptive headings in your articles.
• Add FAQs at the end of each article.
• Include keywords users are likely to type.
• Keep articles focused on a single topic.
• Use consistent terminology across your knowledge base.

Training Status

The Training page shows:

• Last trained date and time.
• Number of articles indexed.
• Any indexing errors.

Summary

Regular training and well-structured content are the keys to a highly accurate chatbot that delights your users.