# Chatbot Analytics
Monitor how your chatbot is performing and identify areas for improvement using the built-in analytics dashboard.
Accessing Analytics
Navigate to Analytics → Chatbot in your Document360 project to view performance metrics.
Key Metrics
| Metric | Description |
|---|---|
| Total Conversations | Number of chat sessions initiated. |
| Questions Asked | Total number of user queries submitted. |
| Resolved Rate | Percentage of questions answered successfully. |
| Escalation Rate | Percentage of conversations escalated to human support. |
| Top Questions | Most frequently asked questions. |
| Unanswered Questions | Queries where the bot could not find a match. |
Filters
Refine your analytics view by:
- Date range – Today, Last 7 days, Last 30 days, Custom.
- Language – Filter by knowledge base language.
- Category – Focus on a specific documentation section.
Exporting Data
Click Export to download analytics data as a CSV file for offline reporting or sharing with your team.
Using Analytics to Improve the Bot
- Review Unanswered Questions and create new articles to fill gaps.
- Update existing articles that are failing to satisfy user queries.
- Adjust the Confidence Threshold based on resolved rate trends.
Summary
Chatbot analytics provide actionable insights that help you continuously refine your documentation and bot performance.